REFUND POLICY.

Plume, operated by E2 Partners LLC, sells prepaid credits that you spend to run AI generations. Credits are a digital good. Because compute is consumed the moment a generation runs, credits that have been spent are non-refundable — including where you are dissatisfied with an output. AI outputs are probabilistic and are not guaranteed to meet your expectations.

You may request a refund of the unused, unspent portion of a credit purchase within 7 days of that purchase by emailing us at the address below with your account email and the transaction. Approved refunds are issued to the original payment method, less any promotional credits. Promotional credits, if any, have no cash value and are never refundable.

If a generation fails due to a system error on our side, you are not charged — credits for a failed run are automatically returned to your balance. A generation that completes successfully is considered delivered and is not eligible for a refund, regardless of the aesthetic result.

If you believe you were charged in error, charged more than once, or charged without authorization, contact us within 30 days and we will investigate and correct any verified error.

If you have an issue, contact us first — we're quick to help. Initiating a chargeback or payment dispute without contacting us may result in immediate suspension of your account and forfeiture of any remaining credits, pending resolution.

Nothing in this policy limits any non-waivable refund or consumer rights you may have under the mandatory laws of your jurisdiction. Where such rights apply, they prevail over this policy to the extent of any conflict.

Refund requests and billing questions: hello@e2partners.co.